Refund policy

Thank you for choosing Onwá Fragrances. Because fragrance is a highly personal and sensory experience, we are committed to providing the highest quality products. To maintain our strict standards of quality control, safety, and hygiene, all sales of full-sized fragrances, discovery sets, and limited-edition items are final. We do not accept returns, refunds, or exchanges for change of mind or personal scent preference.

Why We Do Not Accept Returns

We enforce a strict no-returns policy due to the unique nature of fine fragrances:

Hygiene and Consumer Safety: Fragrances are cosmetic products applied directly to the skin. Once a bottle leaves our temperature-controlled facility and the protective cellophane wrap or box seal is broken, we can no longer guarantee its sterility or safety.
Product Integrity: Fine fragrances are volatile compounds sensitive to light, temperature fluctuations, and handling. To protect our community, we enforce a zero-compromise policy against restocking or reselling any item that has been shipped to a customer.

Damaged or Incorrect Orders

While we do not accept standard returns, we stand by the quality of our shipping and manufacturing. If your item arrives damaged during transit, or if you received the incorrect product, please contact our Care Team at sales@onwafragrances.com within 24-48 hours of delivery. Please include your order number and a photo of the unused damaged item, and we will gladly arrange a swift replacement.